Return Policy: Refers to the guidelines established by Moissanitejew regarding the eligibility, process, and conditions for returning items purchased through our online store.

Return Period: The specified timeframe within which customers must initiate a return request. For Moissanitejew, this period is 30 days from the date of receipt of the item.

Eligible Items: Items that can be returned under the return policy, which must be in their original condition—unworn, unused, with tags, and in original packaging.

Proof of Purchase: Documentation required for processing a return, including the original receipt or any other valid evidence of purchase.

Shipping Costs: Refers to the expenses incurred for returning items. Customers are responsible for these costs unless the item is defective or does not match the description.

Refunds: The process of returning money to the customer’s original payment method once the returned item is received and inspected.

Exchanges: The procedure for replacing an item with another, which involves returning the original item and making a new purchase for the desired item.

Customer Service Contact: The designated email address (office@moissanitejew.com) for customers to reach out for inquiries or issues related to returns and exchanges.